Manage your projects or assets by relying on this ITIL-ready help desk software that comes with a wide variety of useful functions
What's new in ManageEngine ServiceDesk Plus 11.3.0 Build 12000:Behavior Changes: The API operations ADD, UPDATE, and DELETE for admin entities in ServiceDesk Plus can no longer be used in any custom functions. AD user import success/failure details will now be notified to SDAdmins (in non-ESM setups) or SDOrgAdmins (in ESM setups) via bell notifications instead of showing progress on a separate page. For ESM setups, the telephony configuration will now be available only under the IT instance.
Working as a help desk technician is a challenging job that involves vast knowledge regarding certain technical concepts and requires you to log every incident.
Fortunately, nowadays third-party software simplifies incident logging by a great deal and allows you to focus on more important aspects of your job. One of the applications that can help you in the situation above is ManageEngine ServiceDesk Plus.
Note that, since it is web-based, this application requires a supported web browser, such as Internet Explorer, Mozilla Firefox or Google Chrome.
Comprehensive help desk software solution
This program can be easily set up and accessed since its installation requires no additional configuration on your part. It comes with a smooth interface that integrates its wide variety of functions in a neat manner.
After installing it, you can access it from a supported web browser by typing the IP address of the host and valid authentication credentials.
Handy incident, project and asset organizing functions
You can rely on this application if you need a powerful tool that can provide you with multiple solutions for incident logging, project management and asset organization.
It allows you to create incidents or requests, schedule and assign tasks, keep track of your assignments and set reminders in an easy way. Achieving this can be done from the Home screen, under the Quick Actions menu.
The Dashboard tab provides you with an overview of all the events and allows you to keep track of them in a more convenient way. However, if you need more in-depth information, it is possible to turn to the Requests or the Solutions tabs, according to your needs.
Generates a wide spectrum of reports and organizes them into categories
This application allows you to generate various complex reports based on numerous criteria, such as department, priority, status, technician, group or creation date. Creating them can be easily done by clicking the Reports tab and choosing the most suitable option.
To sum it up, ManageEngine ServiceDesk Plus is a powerful, reliable tool that can simplify your work as a help desk administrator or technician by providing you with a vast selection of handy features.
LIMITATIONS IN THE UNREGISTERED VERSION30-day trial The Professional Edition allows 5-technician login with 200 nodes The Enterprise Edition allows 5-technician login with 200 nodes SYSTEM REQUIREMENTSIntel Core Duo 1.7GHz to 4 x 3.4GHz processor, depending on the number of nodes and technician logins RAM: 1GB to 4GB, depending on the number of nodes and technician logins Space: 20GB to 80 GB, depending on the number of nodes and technician logins Internet Explorer 9 or later Firefox v3.6 or later Google Chrome